Spare parts

Today we support systems that have been in operation for about 30 to 35 years. That is the answer to the question of investment security — not a promise about a number of years, but the verification that the supply has carried over decades. Because we work with proven standard components and without supplier lock-in, many parts remain available via established manufacturers. If a make is discontinued, we integrate a technically suitable one.

According to the experience from service and design engineering, always the same ones: heating elements, sensors, pumps and solenoid valves. That is consistent across all sources in the company. There is no statistical ranking — the statement is based on experience, not on an evaluation.

From the digital machine database, accessible via the QR code on the system. It says which part is installed, which designation it carries and which alternative fits. That shortens the way from failure to the right order: no guessing about types, no searching in old documents.

By the technical requirement and your specification. We work with proven standard components and without supplier lock-in — that is our recommendation, not a condition. The advantage shows years later: because many parts remain available via established manufacturers, the spare parts supply is not tied to a single make.

For typical wear and consumable parts we keep a stock of our own — they are thus available at short notice, without having to be procured first. Everything else we source as needed from the manufacturers and suppliers of the respective component; because we work with proven standard components and without supplier lock-in, that is usually not a long way. How quickly a specific part is there depends on the component, the manufacturer, the system type and the stock at the time of the inquiry. That is why we do not name a blanket delivery time — with older systems we instead look together at whether spare part, repair or retrofit is the better answer technically and economically.